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Version: On-Premise 2.1

Filtering Incidents and Updates

The Filter panel allows you to easily locate incidents and updates from the Incident History log.

To filter incidents and updates:

  1. Expand the left panel.
    The filter pane appears:

  2. Click History to filter the incident list or Updates to filter the list of updates.

  3. Use the available fields to enter the filtering criteria.
    You can filter the incident history list by the severity, state, assignment and update time of the incident. You can filter the update log with free text.

    note

    The free text field in the incidents filter pane searches within the following fields: Device/Service Name, Classification, Information, Workflow Name, Assignee and External ID. 

    The free text field in the updates filter pane searches within the following fields: Information and Workflow Name.

  4. Click Apply to filter the list of records.